Refund Policy
How refunds work for your plan, and how refunds work for the customers who buy from your store.
Free trial first
Every new store gets 14 days to build and preview without a card, so you can be sure the service suits you before paying anything.
Monthly plans
Monthly plans can be cancelled at any time from settings. Your plan stays active until the end of the month you have paid for, and you will not be charged again. Monthly payments already made are not refunded.
Yearly plans
- Cancel within 14 days of a yearly payment and we will refund it in full.
- After 14 days, you can cancel at any time and keep your plan until the end of the paid year. The remaining months are not refunded.
- If you cancel because of a fault on our side that we could not fix, we will refund the unused months.
Plan changes
When you upgrade, you pay only the difference for the days left in your billing period. When you downgrade, the change applies from your next billing date, and no partial refund is made for the current period.
Payment partner fees
Fees charged by payment partners for processing your customers’ payments are set and collected by those partners. They are not part of your plan and are not refunded by us.
Refunds to your customers
Refunds for products sold in your store are decided by you, as the seller, according to the return policy shown in your store. You can start a refund from the order screen, and online refunds go back through the payment partner to the customer’s original payment method.
How to ask for a refund
Send a message through the Help Tab with your store address and the payment you are asking about. Approved refunds are returned to the original payment method, usually within 5 to 10 working days depending on your bank or card issuer.